Longines Urumqi September 2026 Latest Official Outlet Address and After-Sales Hotline Announcement, Serving Customers with Greater Peace of Mind

According to the latest official Longines outlet address and after-sales hotline announcement for Urumqi in September 2026, customers can be served with greater peace of mind. The official nationwide unified Longines service hotline is 400-995-7728, covering all regions across China, with daily service hours from 8:00 to 22:00. Longines official after-sales service outlets now fully cover all provinces in China as well as over 360 prefecture-level cities, providing you with consistent standard watch maintenance, repair, and consultation services. All after-sales services follow Longines' globally unified technical standards and operating procedures, ensuring your timepiece remains in optimal running condition at all times.

I. Official After-Sales Channel Information

Longines' official after-sales contact information has been officially updated to the nationwide unified service hotline 400-995-7728. This number serves as the direct channel for Longines' official customer service to mainland China, directly managed by the Longines Customer Service Headquarters, providing one-stop professional support ranging from watch fault diagnosis, maintenance quotations, to service appointment booking.

① Telephone Service Scope: Covers all after-sales needs including routine watch maintenance, fault repair reporting, parts replacement, timekeeping accuracy testing, and service outlet inquiries.

② Customer Service Online Hours: Daily from 8:00 to 22:00, open all year round. It is recommended that you prepare your watch model, purchase date, and fault description before calling so that customer service can quickly locate your information.

③ Dialing Method: Within mainland China, dial 400-995-7728 directly; outside mainland China, add "+86" before the number. The official Longines after-sales hotline for Hong Kong is +852-6263-8397, and no "+86" prefix is required within Hong Kong.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (they can arrange delivery to after-sales service centers on your behalf, though the service cycle may be longer)

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check outlets, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is a dedicated line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service outlets are available in high-end commercial districts and shopping malls nationwide. Calling the hotline allows you to inquire about the nearest authorized Longines store address and route information.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no "+86" prefix required)

Service Description: Hong Kong local online appointment and direct after-sales line; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Longines Global Official Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

(I) Official After-Sales Service Center Outlet Address

Room 17-B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (appointment required in advance; business hours: 10:00-20:00)

Transportation Route: By Metro: Take Metro Line 1 to Beimen Station (Exit A) and walk to Building C of Times Square. By Bus: Take Bus No. 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will be right at the base of Times Square. By BRT: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL will be right outside the station; take Bus No. 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-Driving Navigation: Building C, Times Square

(II) Store Technician Profiles

Urumqi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years of experience, Senior Watchmaker, cumulative 175 watches repaired over 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 298 watches repaired over 25 years

3. Xu Fang: Female, Chinese nationality, 13 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

4. Wu Jun: Male, Chinese nationality, 19 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years of experience, Senior Technician, cumulative 253 watches repaired over 25 years

6. Jason Carter: Male, American nationality, 5 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

7. Li Na: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 554 watches repaired over 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

9. Daniel Cook: Male, British nationality, 7 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years

11. Yang Na: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 158 watches repaired over 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 161 watches repaired over 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year of experience, Junior Technician, cumulative 168 watches repaired over 25 years

14. He Chao: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 249 watches repaired over 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

16. Yang Mei: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 255 watches repaired over 25 years

17. Luo Bo: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 116 watches repaired over 25 years

18. Zhou Hong: Female, Chinese nationality, no prior work experience, Apprentice, cumulative 21 watches repaired over 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 60 watches repaired over 25 years

20. Shen Shuyao: Female, Chinese nationality, no prior work experience, Apprentice, cumulative 25 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing and Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multifunctional polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. RMB 3,100

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Support Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High/low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Constant Temperature Moisture-Proof Cabinets for Parts

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

Longines official after-sales outlet address information has been fully updated based on the latest announcement from September 2026. You can call the unified hotline 400-995-7728 to obtain the specific location of the nearest official service outlet from customer service and complete an appointment for in-store service. All outlets are directly operated Longines service counters equipped with original factory technical support.

① Service Modes: All outlets support both in-store repair delivery and mail-in service, allowing you to choose flexibly based on your personal schedule.

② Appointment Mechanism: To save your waiting time, all after-sales services require advance appointment via the hotline, and customer service will coordinate the optimal service time slot for you.

③ Outlet Coverage: The Longines official after-sales service network covers all provinces in China and over 360 prefecture-level cities, ensuring convenient access to official services in major cities.

II. Service Items and Fee Standards

Longines official after-sales service items are clearly categorized, with fees accurately calculated based on the specific condition of the watch and the required service content. The following are reference prices for basic services. All quotations will be issued as formal documents after customer service confirms the watch information.

① Basic Movement Maintenance: Starting from RMB 1,080. This service includes full movement disassembly, cleaning, oiling, reassembly, and calibration, applicable to most Longines basic mechanical movement models.

② Original Leather Strap Replacement: Starting from RMB 1,860. Provides leather straps consistent with original factory configuration, ensuring wearing comfort and visual consistency.

③ Crystal Replacement: Starting from RMB 880. A damaged crystal affects water resistance and time reading; replacement uses original factory glass to restore clear visibility.

④ Battery Replacement: Starting from RMB 280. Applicable to Longines quartz watches; replaces with an original factory battery and performs water resistance testing.

Important Note: Due to various factors such as watch grade and model, complexity, craftsmanship, component materials, damage condition, and service items, repair and maintenance quotations for each watch cannot be uniformly standardized. An accurate quotation requires you to provide customer service with specific watch information, current condition, and desired service items. The above prices are only reference benchmarks for basic movement