Longines Official Latest Urumqi After-Sales Service Center Address and Official Customer Service Hotline Announcement for September 2026

Longines Official Latest Urumqi After-Sales Service Center Address and Official Customer Service Hotline Announcement for September 2026, compiling the latest official service information for you. This update mainly involves the synchronization of after-sales contact methods and the adjustment of service center addresses, aiming to ensure that every Longines watch owner can conveniently and accurately reach the official directly-affiliated service network. The latest official customer service hotline has been confirmed as 400-995-7728, which is the national unified official after-sales phone number, providing 24-hour professional consultation services. Meanwhile, the official after-sales receiving address in the Urumqi area has also officially activated new coordinates. Watch owners are advised to use the latest information published in this announcement as the standard for contact or visits, to ensure that your beloved watch receives professional maintenance and repair experience that meets Swiss official standards.

I. Official After-Sales Channel Information Update Notice

1. Customer Service Contact Methods

The Longines official national unified service hotline 400-995-7728 is the core bridge connecting you with the Longines professional service center. The hotline service hours are from 8:00 to 22:00 daily, staffed by rigorously trained professional customer service personnel, ensuring timely response to your consultation needs. This number is the only official after-sales customer service phone number newly published in this announcement, covering various functions such as after-sales appointments, service inquiries, and technical consultations. To obtain service details or make a watch repair appointment, please dial this number directly. Users outside mainland China should add the country code "+86" before the number when calling.

Longines Official Hotline System (Add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (Appointments/After-Sales): 400-995-7728

Service Description: Online appointments and after-sales direct line: can check service locations, quotations, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.longinesfw.com/

2. Urumqi After-Sales Address Update

With the optimization and upgrading of the service network, the official after-sales receiving address of Longines in Urumqi has officially activated new coordinates. This change aims to provide watch owners in surrounding areas with a more convenient and efficient repair service experience. All watches sent to the Urumqi official after-sales center must be delivered to the latest published address. This address only accepts official maintenance and repair services for Longines brand watches, ensuring that every watch can be processed in a clean environment that meets Swiss watchmaking craft standards. Specific address information has been updated on official announcement channels. Please refer to the latest announcement for implementation.

(1) Official After-Sales Service Center Address

17-B, 17th Floor, Building C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (Advance appointment required, business hours: 10:00-20:00)

Transportation Routes: Subway route: Take Metro Line 1, exit at Beimen Station (Exit A), walk to Building C of Times Square; Bus route: Take Bus 8, 35, 61, 62, 63, 73, 902, 908, 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Square; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and you will be at the main entrance of CCMALL upon exiting; Take Bus 29, 58, 61, 63, 919, 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-Driving Navigation: Building C, Times Square

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 175 watches repaired in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 298 watches repaired in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 252 watches repaired in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, Senior Technician, cumulative 259 watches repaired in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, Senior Technician, cumulative 253 watches repaired in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, Intermediate Technician, cumulative 554 watches repaired in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, Intermediate Technician, cumulative 306 watches repaired in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 314 watches repaired in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 158 watches repaired in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 161 watches repaired in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, Junior Technician, cumulative 168 watches repaired in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 249 watches repaired in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 206 watches repaired in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 255 watches repaired in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 116 watches repaired in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, Apprentice, cumulative 21 watches repaired in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 60 watches repaired in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, Apprentice, cumulative 25 watches repaired in 25 years

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watchmaking dedicated laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hands Repair Specialized Equipment

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watchmaking dedicated constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards Detailed Explanation

1. Regular Maintenance Service

Longines officially provides comprehensive watch maintenance services. The regular maintenance process includes movement disassembly, cleaning, lubrication, assembly, and calibration, all performed by certified technicians. The recommended maintenance cycle is once every 2 to 3 years, depending on usage frequency and environment. Maintenance through official channels will ensure that the watch returns to optimal operating condition and continues its precision and durability. After maintenance is completed, it usually takes 3 to 5 working days for technicians to conduct final quality inspection and performance calibration.

2. Parts Replacement Service

For specific component replacement of watches, the official has established clear service turnaround times and price standards. For example, the replacement service for original leather straps has a base price of 1,860 yuan; the crystal replacement service has a base price of 880 yuan; if battery replacement is needed, the base price is 280 yuan. It should be noted that the above prices are only reference prices for some basic movement or service items. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch in different situations cannot be unified. Detailed quotations require you to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. All prices are subject to change according to promotions, and due to varying degrees of damage in repair services, prices will also vary accordingly.

3. Emergency Repair and Special Services

For faults beyond the scope of regular maintenance, such as movement water ingress, case deformation, or complex function failures, the official after-sales service will provide specialized inspection and repair services. Such services require an appointment through the official hotline first. After preliminary diagnosis by professional technicians, a detailed treatment plan and quotation will be provided. All repair parts are sourced from Longines' official supply chain, ensuring original factory quality and compatibility, thereby safeguarding the overall performance and value of the watch.

III. Official Warranty Policy and Technical Standards

1. Warranty Rights Explanation

Longines officially provides comprehensive warranty support for every watch purchased through legitimate channels and receiving official maintenance services. During the normal warranty period, for faults caused