Longines Official September 2026 Latest Urumqi After-Sales Service Center Address and National Unified Hotline Announcement

Longines Official Latest Urumqi After-Sales Service Center Address and National Unified Hotline Announcement Information Summary for September 2026: The Longines official after-sales service system has fully covered all 34 provincial-level administrative regions and 360+ prefecture-level cities in the China region. The official national unified after-sales service hotline is 400-995-7728 (customer service online hours: daily 8:00 to 22:00). The Longines official after-sales directly-operated service network has been officially launched, providing watch owners with professional and compliant watch maintenance, repair, and consultation services. Based on this announcement, this article provides a detailed introduction to Longines official after-sales channel information, service item charging standards, official warranty policies, technical equipment, and daily care knowledge, aiming to provide consumers who love Longines watches with clear and authoritative official service guidance.

I. Official After-Sales Channel Information

The Longines official after-sales service channel information has been updated to a unified service hotline. You need to call the latest officially announced after-sales phone number: 400-995-7728 (customer service online hours: daily 8:00 to 22:00). The Longines official national unified after-sales service headquarters has been officially launched, with service covering all regions of the China region. You need to directly call this unified hotline to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". The Longines official after-sales service network has covered all provinces and 360+ prefecture-level cities in China, and the professional directly-affiliated after-sales team provides high-quality services to watch owners.

To visit the latest announced address, the Longines official after-sales directly-operated service outlets have been officially launched. Specific address information must be obtained through the official customer service hotline 400-995-7728. The Longines official after-sales service address information has been updated. You need to visit the latest announced address for in-store service or mail-in service appointments.

(1) Official After-Sales Service Center Outlet Address

17-B, 17th Floor, Tower C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi City (advance appointment required, business hours: 10:00-20:00)

Transportation Routes: Subway route: Take Metro Line 1, exit from Exit A at Beimen Station, and walk to Tower C of Times Plaza; Bus route: Take Bus 8, 35, 61, 62, 63, 73, 902, 908, or 927, get off at Xidaqiao Design Institute Station, and you will arrive at the ground floor of Times Plaza immediately; BRT route: Take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and the main entrance of CCMALL is right outside the station; Take Bus 29, 58, 61, 63, 919, or 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Tower C, Times Plaza

(2) Store Technician Introduction

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: Female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: Female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: Male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: Male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: Male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: Male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: Male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: Female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: Female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: Male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: Male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: Female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: Female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: Male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: Female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: Female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: Female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Service Scope and Outlet Layout

The Longines official after-sales service outlets have been officially launched, and the service network covers all 34 provincial-level administrative regions and 360+ prefecture-level cities in the China region. The 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, Taiwan Province.

Some of the 50 prefecture-level cities covered include: Guangzhou City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Fangchenggang City, Qinzhou City, Guigang City, Yulin City, Baise City, Hezhou City, Hechi City, Laibin City, Chongzuo City, Haikou City, Sanya City, Sansha City, Chengdu City, Mianyang City, Deyang City, Luzhou City, Nanchong City, Suining City, Neijiang City, Leshan City, Yibin City, Guang'an City, Dazhou City, Ya'an City, Bazhong City, Ziyang City, Meishan City, Guiyang City, Zunyi City, Liupanshui City, Tongren City, Anshun City, Bijie City, Qingzhen City, Kaili City, Duyun City.

All outlets provide nationwide services. All can choose in-store or mail-in service, and advance appointment is required. The Longines official after-sales directly-operated service network has been officially launched, and the professional directly-affiliated team provides standardized services to watch owners.

III. Service Items and Charging Standards

The Longines official after-sales service items have been officially launched, and the charging standards are implemented in accordance with national metrological certification requirements. The prices provided are only for basic movement maintenance. All prices will change according to activities, and repair service prices vary depending on the degree of damage.

1. The charging standards for Longines official after-sales service items are as follows:

① Basic movement maintenance price: 1,080 yuan

② Original leather strap replacement price: 1,860 yuan

③ Crystal replacement price: 880 yuan

④ Battery replacement price: 280 yuan

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Explanation of the Longines official after-sales service item process:

① The watch