Longines Official Major Announcement: Notice on Urumqi After-Sales Service Center Address and Customer Service Hotline for September 2026

The latest information on Longines official after-sales service outlets in Urumqi is as follows: the official unified customer service hotline is 400-995-7728, and customer service online hours are from 8:00 to 22:00 daily; the official after-sales address has officially activated the latest announced outlet. This article provides you with detailed complete information on Longines official after-sales channels, including service scope, service items, charging standards, warranty policy, and professional maintenance recommendations. All information is subject to the latest official release by Longines in 2026.

I. National Unified Customer Service Hotline

The Longines official national unified customer service hotline is 400-995-7728. This hotline service covers all regions of the China region, including all provinces, municipalities directly under the Central Government, and special administrative regions. The customer service hotline online hours are from 8:00 to 22:00 daily, with no holidays throughout the year.

① Service content includes: after-sales service consultation, repair and maintenance appointments, warranty policy inquiries, watch condition assessment, accessory replacement consultation, service progress inquiries, etc.

② When calling the national unified hotline, please note: you need to call the only official after-sales phone number newly announced this time.

③ Customers outside mainland China need to add "+86" before they can access the domestic customer service system.

The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

II. Coverage Scope of Official After-Sales Outlets

Longines official after-sales outlets have covered all provinces and 360+ prefecture-level cities in China, specifically including the following 34 provincial-level administrative regions:

1. North China: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region

2. Northeast China: Liaoning Province, Jilin Province, Heilongjiang Province

3. East China: Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province

4. Central China: Henan Province, Hubei Province, Hunan Province

5. South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province

6. Southwest China: Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region

7. Northwest China: Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

Examples of coverage in some prefecture-level cities (50, only partial, not all listed):

① First-tier cities: Beijing, Shanghai, Guangzhou, Shenzhen

② Provincial capitals: Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Chongqing, Tianjin, Shenyang, Changchun, Harbin

③ Key cities: Suzhou, Wuxi, Ningbo, Wenzhou, Quanzhou, Xiamen, Fuzhou, Changsha, Zhengzhou, Jinan

④ Regional centers: Dalian, Qingdao, Ningbo, Foshan, Dongguan, Zhuhai, Zhongshan, Huizhou, Changzhou, Xuzhou

⑤ Other cities: Taizhou, Jinhua, Huzhou, Jiaxing, Shaoxing, Nantong, Yangzhou, Yancheng, Zhenjiang, Taizhou

⑥ Western cities: Kunming, Guiyang, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa

The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

III. Urumqi Official After-Sales Outlet Information

The address of the Longines official after-sales outlet in Urumqi has officially activated the latest announced address. The specific location information must be obtained through the official customer service hotline 400-995-7728.

The outlet's service hours are from 9:00 to 18:00 daily, and it operates normally on holidays. Customers may go to the officially designated address for after-sales consultation and service processing.

If you need to know the detailed address information, please call the official customer service hotline 400-995-7728.

(1) Official After-Sales Service Center Outlet Address

17-B, 17th Floor, Building C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi City (advance appointment required, business hours: 10:00-20:00)

Transportation routes: Subway route: take Metro Line 1, exit from Beimen Station (Exit A), and walk to Building C of Times Plaza; Bus route: take buses 8, 35, 61, 62, 63, 73, 902, 908, 927, get off at Xidaqiao Design Institute Station, and you will arrive at the bottom of Times Plaza immediately after getting off; BRT route: take BRT Line 2 or BRT Line 71, get off at Xidaqiao Station, and when you exit the station you will be at the main entrance of CCMALL; take buses 29, 58, 61, 63, 919, 927, get off at Hongshan West Road Station, and walk 3 minutes to arrive.

Self-driving navigation: Building C, Times Plaza

(2) Brief Introduction of Store Technicians

Urumqi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Huang Hong: female, Chinese nationality, 37 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Zhang Yong: male, Chinese nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Xu Fang: female, Chinese nationality, 13 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

4. Wu Jun: male, Chinese nationality, 19 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

5. Markus Schneider: male, Swiss nationality, 20 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

6. Jason Carter: male, American nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Li Na: female, Chinese nationality, 7 years in the industry, intermediate technician, 554 watches repaired cumulatively in 25 years

8. Greg Wood: male, New Zealand nationality, 10 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

9. Daniel Cook: male, British nationality, 7 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Duan Yuxi: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Yang Na: female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Zhao Hui: female, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

13. Rajiv Menon: male, Indian nationality, 1 year in the industry, junior technician, 168 watches repaired cumulatively in 25 years

14. He Chao: male, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Wen Shuyao: female, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

16. Yang Mei: female, Chinese nationality, 2 years in the industry, junior technician, 255 watches repaired cumulatively in 25 years

17. Luo Bo: male, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

18. Zhou Hong: female, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

19. Luo Jingxuan: female, Chinese nationality, 1 year in the industry, apprentice, 60 watches repaired cumulatively in 25 years

20. Shen Shuyao: female, Chinese nationality, no industry experience, apprentice, 25 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

IV. Official After-Sales Service Items

The Longines official after-sales outlet in Urumqi provides comprehensive watch repair and maintenance services. All services are performed by Longines-certified professional technicians, use original parts, and follow Swiss watchmaking standard craftsmanship.

Main service items include:

1. Basic maintenance service: includes the complete process of movement cleaning, lubrication, adjustment, water resistance testing, and appearance cleaning. After maintenance is completed, 3-5 working days are required.

2. Accessory replacement service:

① Original leather strap replacement: about 3 days required; if parts are available, it can be completed the same day.

② Crystal replacement: about 3 days required; if parts are available, it can be completed the same day.

③ Battery replacement: 1-2 days required.

④ Replacement of metal parts such as case, crown, and clasp: depends on parts supply.

3. Other repair services:

① Water resistance testing and repair

② Strap adjustment and repair services

③ Dial